HTTP 500 Responses: Lead API Timeouts

Incident Report for Connect CRM APIs

Resolved

This incident has been resolved.

Posted Oct 01, 2018 - 15:08 CDT

Monitoring

The fix has been deployed and verified in Production. When notes are included with POST / PUT Customer and Lead requests, HTTP 500 responses do not appear and the operation completes successfully.

Posted Sep 27, 2018 - 14:52 CDT

Update

The fix for the PUT Lead errors has passed QA and will roll to production soon.

Posted Sep 27, 2018 - 14:06 CDT

Update

A fix is being developed for issues affecting the Lead PUT method.

Posted Sep 26, 2018 - 16:06 CDT

Identified

We are currently investigating timeouts which result in HTTP 500 responses to Leads API requests.

Posted Sep 26, 2018 - 13:09 CDT