Call Details API: long processing time and timeouts (HTTP 504)

Incident Report for Connect CRM APIs

Resolved

Maintenance and verification is complete.
Posted Dec 02, 2020 - 23:59 CST

Update

We have scheduled a maintenance window for this evening to work on the performance issues with the Call Details API. Until then, the system will be operational, but in a degraded state.
Posted Dec 02, 2020 - 16:40 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 02, 2020 - 15:22 CST

Investigating

We are currently investigating this issue.
Posted Dec 02, 2020 - 14:13 CST
This incident affected: APIs (Call Details API).
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